1. Can I track my order?

Absolutely! Once your order is packed and ready for pickup by our courier, we’ll send you an email with your tracking number. You can use it to follow your parcel's journey.

2. How long does delivery take within Australia?

We offer multiple shipping options across Australia through Australia Post and Sendle. Delivery times vary based on your location and chosen courier, so please allow 1- 4 days for dispatch.

3. What is your return policy?

If you’re not satisfied with your purchase, you can return most items within the 7 days of receipt for a refund or exchange. Please note that items must be unused, in original packaging, and in sellable condition. For more details, check out our Return Policy.

4. How can I cancel or modify my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once orders are packed, we may not be able to make changes.

5. Do you offer international shipping?

Currently, we only ship within Australia. 

6. What payment methods do you accept?

We accept Visa, MasterCard and Afterpay for flexible payment options. All transactions are secure and encrypted for your peace of mind.

7. Do you offer gift cards?

Yes, we offer digital gift cards that can be sent directly to the recipient via email. They’re perfect for gifting flexibility and can be used across our online store.

8. How can I contact customer support?

Our customer service team is here to help! You can reach us by emailing admin@thelivingco.com.au or through our Contact Us page. We aim to respond within 24 hours.

9. Are your products eco-friendly?

Yes, sustainability is at the heart of what we do. We prioritize eco-friendly materials and packaging and continually work to reduce our environmental footprint.

10. What does The Living Co. do to be “good”

Sustainability is an ongoing journey, and we strive to find new ways to improve every day. Here’s how we’re currently practicing sustainability:

• Carbon neutral shipping
• Reusing cartons for shipping
• We print on recyclable paper with plant-based dyes