Refund policy
Returns
Please retain your emailed receipt as proof of purchase should you require a refund, exchange or credit within 14 days.
All orders are carefully inspected prior to shipment. If you believe your item is faulty, please contact us at admin@thelivingco.com.au as soon as possible. Be sure to include clear photographs of the damage and a brief description of the issue. Once received, we will assess the item and, at our discretion, offer a refund or replacement if the item is deemed faulty. Claims made after 7 days of delivery will not be accepted.
To ensure adequate protection during transit, kindly return products in their original packaging, which is considered an integral part of the product. Please note that damaged packaging may result in a rejection of the return. Additionally, products must be returned unused and with all tags and labels attached.
For change of mind, items must be in the same condition that you received it, unused, and unopened in original packaging.
Exceptions: these items can not be returned for change of mind:
- Skin, body, hair and tooth care
- Razors
- Food items
- Health products
- Menstrual items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Book with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.
Next contact your bank. There is often some processing time before a refund is processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@thelivingco.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@thelivingco.com.au
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should email us on admin@thelivingco.com.au for details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.